FAQs

I’ve already had my injury assessed and need a support brace, do you sell these?

Yes we have a variety of supports, braces and splints in stock for your convenience. If we don’t have the specific brace in stock for your needs, we will order one in for you directly. Please see Orthotics & Bracing for more info.

Do you do orthotic fittings?

Yes, our physiotherapists do custom orthotic fittings with a 3D casting of your foot. Since the orthotics are custom made for your feet, please allow 2 weeks for this process. See Orthotics & Bracing for more information.

Is physiotherapy covered under my BC Medical Plan with MSP?

If you are a low income family or have First Nation status and are enrolled with MSP Premium Assistance Plan, please let us check with MSP for you to see if you have any coverage. Just bring in your BC Care Card! Check out the government website for more information http://www.health.gov.bc.ca/insurance/bcresidents.html

I have an extended health care plan, do you deal with the health insurance companies?

Sorry we do not deal with the insurance companies, although we will issue you a receipt for each treatment session so you can easily send away for your reimbursement. If you don’t have a health care plan please note the cost of your treatments may be eligible for a tax credit when filing your income tax return!

Do you deal with WCB and ICBC injury claims?

Yes we do! Please have your claim number ready when you set up your appointment. A doctor’s referral is required in this instance.

What should I bring when attending my first physiotherapy appointment?

Please make sure you have your BC Care Card with you when check-in for your first initial appointment. Also please bring your doctor’s referral and any test results (ie: X-Ray Report) for your physiotherapist, although these are not required.